Privacy Policy

Christine Court Assisted Living (ABN: 30 968 157 298) is a Level 3 accredited residential service operating under the Queensland Residential Services (Accreditation) Act 2002. We provide supported accommodation services including meals, utilities, medication administration, and emergency mobility assistance at our facility located at 13-21 Christine Street, North Booval, QLD 4304.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender, photographs
• Contact Details: Address, phone numbers, email addresses
• Emergency Contacts: Names and contact details of family members or nominated contacts
• Health Information: Medical history, medication requirements, disability-related needs, allergies, dietary requirements
• NDIS Information: NDIS participant number, plan details (where relevant to service coordination)
• Financial Information: Payment details, Centrelink information for rent assistance purposes
• Tenancy Records: R18 Residential Tenancy Agreement details, service level preferences
• Incident Records: Any incidents, accidents, or complaints related to your residency

Sensitive Information: We only collect sensitive information (such as health information) with your consent or where required or authorised by law.

We collect personal information through:

• Intake and referral processes
• R18 Residential Tenancy Agreements and service agreements
• Direct interactions with residents and their families
• Healthcare professionals and allied health providers (with consent)
• NDIS Support Coordinators and Plan Managers (with consent)
• Our digital systems including Shiftcare, Microsoft 365, and Dropbox
• Website enquiry forms and email correspondence

Where possible, we collect information directly from you. If we collect information from third parties, we will take reasonable steps to inform you.

We use your personal information to:

• Provide accommodation and tenancy services under your R18 agreement
• Deliver medication administration and emergency mobility assistance (Level 3 services)
• Coordinate care with external service providers
• Communicate with you, your family, and nominated contacts
• Process payments and manage financial aspects of your tenancy
• Comply with our obligations under the Residential Services (Accreditation) Act 2002
• Respond to emergencies and ensure your safety and wellbeing
• Handle complaints and improve our services
• Meet legal and regulatory requirements

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure cloud-based storage systems with encryption
• Role-based access controls limiting information access to authorised staff
• Password protection and multi-factor authentication
• Physical security measures for paper records
• Staff training on privacy and confidentiality obligations

Cross-Border Data: Some of our cloud-based systems (such as Microsoft 365 and Dropbox) may store data on servers located overseas. These providers maintain privacy protections equivalent to Australian standards.

We retain personal information for the following periods:

• Resident Records: 7 years after the end of your tenancy
• Records for Minors: Until the individual reaches 25 years of age
• Incident Records: As required by Queensland residential services legislation
• Financial Records: 7 years as required by taxation law

After the retention period, we will securely destroy or de-identify personal information.

In the event of a data breach that is likely to result in serious harm, we will:

• Contain the breach and assess the risk
• Notify affected individuals as soon as practicable
• Notify the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme
• Take steps to reduce any harm caused by the breach

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Withdraw Consent: Withdraw consent for certain uses of your information (where consent was the basis for collection)
• Complain: Lodge a complaint if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details below. We will respond to access requests within 30 days.

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC)
  Website: www.oaic.gov.au
  Phone: 1300 363 992

We review this Privacy Policy annually and may update it from time to time. The current version will always be available on our website. Material changes will be communicated to residents directly.

Last Updated: December 2025