Accommodation Pricing Guide

These align with the R18 Residential Tenancy Agreement schedule of services, as required under Queensland's Residential Services (Accreditation) Act 2002. This ensures transparency, legal compliance, and clarity about what's included in your tenancy package versus your NDIS plan.

Level 3 adds two additional services:

• Medication administration (up to 4 times daily)
• Emergency mobility assistance (for residents with mobility limitations)

All Level 2 services (accommodation, meals, utilities, cleaning*, laundry*) remain included unless NDIS funds these separately.

*If NDIS funds domestic assistance, cleaning/laundry can be removed from your tenancy package and your rate adjusted.

Yes. We coordinate with your NDIS plan to avoid duplicate charging:

• If NDIS funds medication administration → medication component removed from care support fee
• If NDIS funds domestic assistance (cleaning/laundry) → these services removed from tenancy package and rate adjusted
• If you have mobility limitations requiring emergency evacuation assistance → Emergency Mobility Assistance Fee ($25-40/week) applies

We review your plan at intake to ensure you're only paying for what you need.

NDIS funds scheduled, face-to-face support delivery (personal care, therapy, community access, etc.).

Emergency mobility assistance is different:

• Unscheduled - we can't predict when emergencies requiring evacuation will occur
• Standby preparedness - ongoing cost of maintaining evacuation capability
• Safety infrastructure - procedures, training, equipment, staff availability
• Not per-incident billing - you're not charged each time we provide evacuation assistance

This type of preparedness doesn't fit NDIS billable categories, which require scheduled support hours. Instead, it's properly included in your R18 tenancy agreement as a Level 3 service under "meeting a mobility problem of the resident" (Form R18, Item 15).

It depends on your circumstances:

You need Level 3 if:

• You require medication administration, OR
• You have mobility limitations that may require evacuation assistance during emergencies

Level 2 may be sufficient if:

• You can self-administer medication, AND
• You can independently evacuate during emergencies

We assess this during intake to ensure you're on the appropriate service level for your safety and needs.

If your NDIS plan covers medication administration but you have mobility limitations requiring emergency evacuation assistance, you'd remain on Level 3 with the reduced Emergency Response Preparedness Fee ($25-40/week).

We can't remove the emergency response component as it's essential for your safety. This fee covers the infrastructure, procedures, and staff availability to respond if an emergency occurs.

Emergency mobility assistance means we maintain evacuation assistance capability for residents with mobility limitations:

• Emergency evacuation procedures and protocols specific to mobility-limited residents
• Trained staff available to assist with evacuation during emergencies
• Safety infrastructure (emergency alert systems, evacuation equipment)
• Ongoing preparedness for evacuation assistance

This capability is maintained continuously, whether or not emergencies occur, to ensure evacuation assistance when needed (fire, natural disaster, etc.).

No. All fees are discussed and agreed during intake assessment.

Optional extras (like personal air conditioning at $20/week for private rooms) are clearly identified upfront.

We work with you to ensure pricing is fair, transparent, and aligned with your NDIS plan to avoid duplicate charging.

Rates are reviewed annually and adjusted once every 12 months (not at every DSP indexation).

When adjusted, increases align with DSP percentage changes to maintain affordability and predictability.

Current rates are valid until March 2026.