Queensland Accreditation
Level 3 Residential Services Regulation 2018
Understanding our commitment to regulatory compliance and your protection. We're proud to meet and exceed Queensland's highest standards for supported accommodation.
What Is It?
Understanding Queensland's accreditation framework
The Regulation
A Queensland Government regulation that sets standards for supported accommodation services, including personal care of an incidental or occasional nature. Where residents require daily personal care, these supports are delivered by a separate NDIS-registered provider such as INREACH Supports, in line with the regulatory framework.
It ensures providers meet specific safety, wellbeing, and administrative benchmarks to protect the rights of residents.
Why It Matters
Compliance: Accredited providers like CCAL must meet these standards to operate legally.
Resident Protection: The regulation addresses critical areas—staff qualifications, personal care delivery, health and safety, medication support, financial handling, and more—so residents and families can trust in the facility's oversight.
Choice & Autonomy: It encourages independence for residents, emphasizing dignity, privacy, and autonomy in lifestyle choices.
Key Areas Covered
Comprehensive standards ensuring quality care and resident protection
Staff Training & Qualifications
Personnel must hold current First Aid and CPR certifications, ensuring prompt emergency response.
Delivery of Personal Care
Under Queensland's framework, regular or daily personal care must be provided by an NDIS-registered provider, ensuring appropriate oversight and compliance with disability service standards. CCAL facilitates access to personal care provided by external NDIS providers.
Resident's Financial Affairs
Residents manage their finances where possible, or involve an external representative if needed.
Medication Management
Staff who assist with medication must hold a current certificate in "HLTHPS006 – Assist Clients with Medication" issued by a registered training organisation, as required by Queensland Residential Services (Accreditation) Regulation 2018. Medication is administered according to strict procedures with clear record keeping, ensuring resident safety and compliance.
Health & Hygiene Standards
Emphasizes proper hygiene, plus physical and mental health support.
Social Networks & Lifestyle Choice
Upholds family ties and community involvement, preserving resident autonomy.
How CCAL Aligns
Our commitment to meeting and exceeding regulatory standards
Where residents are NDIS participants, our collaboration with INREACH Supports and other registered providers ensures alignment not only with Residential Services requirements, but also with relevant NDIS Practice Standards.
Accredited Operations
We regularly review our policies to remain compliant with Queensland's accreditation requirements, ensuring that we uphold the latest standards.
Integrated Personal Care
For new admissions from January 2025, personal care is delivered through our integrated model with INREACH Supports onsite. This ensures consistent, reliable support that aligns with both Queensland regulations and NDIS Practice Standards.
Financial Transparency
Residents handle their own finances or designate an external party; CCAL only offers clerical assistance upon request, keeping records transparent and protecting your autonomy.
Staff Competency
Our staff maintain up-to-date First Aid and CPR certifications, meeting core safety requirements for emergency readiness and proper care.
Medication Training
Where staff are involved in assisting with medication, they must also hold a current nationally recognised Statement of Attainment for HLTHPS006 – Assist Clients with Medication, with certificate records maintained on file. This ensures compliance with Queensland requirements and promotes safe, high-quality medication assistance.
Resident-Centric Approach
We champion dignity, privacy, and freedom of choice—core pillars of the regulation. Everything we do is designed to foster independence while providing the support you need.
Why This Matters for You
The tangible benefits of accredited care
Peace of Mind
Knowing CCAL meets rigorous government standards reassures residents and families. You can trust that we're held accountable to the highest level of regulatory oversight.
Clear Accountability
Accommodation fees are distinct from personal care billing, reducing confusion. You know exactly what you're paying for and who's responsible for what.
Enhanced Safety
Proper staff training, medication protocols, and hygiene measures lower risks and promote well-being. Your safety is our priority.
Empowerment & Control
The regulation protects your autonomy, letting you take an active role in deciding your care and lifestyle. Your voice matters.
Official Resources
Want to read the regulations yourself? Here are the official documents:
Have Questions?
We're happy to explain what our Level 3 accreditation means for you and your loved ones.
Experience Accredited Care
At Christine Court Assisted Living, we take pride in continuously meeting and exceeding these regulations to ensure you or your loved one enjoys comfort, independence, and genuine peace of mind. Come see how we uphold these standards every day.