# Christine Court Assisted Living (CCAL) - Complete Site Content
## AI-Readable Content File for Web Crawlers and LLM Parsing

**Last Updated:** October 30, 2025
**Website:** www.christinecourt.com.au
**Business Name:** Christine Court Assisted Living (CCAL)
**Location:** 13-21 Christine Street, North Booval, QLD 4304, Australia

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## BUSINESS OVERVIEW

Christine Court Assisted Living (CCAL) is a Level 3 accredited supported accommodation facility in North Booval, Queensland, providing housing and support services for adults with intellectual disabilities, acquired brain injuries, and mental health conditions.

**Service Type:** Supported Accommodation Hostel
**Accreditation:** Queensland Level 3 (Residential Services Accreditation Act 2002)
**Service Area:** 50km radius from North Booval, including Ipswich region

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## CONTACT INFORMATION

**Phone Numbers:**
- Main: 07 3816 2533
- Toll-Free: 1800 975 313

**Email:** info@christinecourt.com.au

**Physical Address:**
13-21 Christine Street
North Booval, QLD 4304
Australia

**Coordinates:**
Latitude: -27.6123
Longitude: 152.7851

**Operating Hours:** 24/7 (accommodation facility)
**Office Hours:** Monday-Friday 9am-5pm

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## CORE SERVICES

### ACCOMMODATION LEVELS

**Level 2 - Food & Accommodation (Essential Services)**
Weekly Rates: $375-$475
Includes:
- Private furnished room (with ensuite or shared bathroom options)
- All meals (breakfast, lunch, dinner)
- Weekly room cleaning*
- Weekly laundry service*
- Utilities: electricity, water, Wi-Fi (fair use)

*Adjustable if NDIS funds domestic assistance

**Level 3 - Food & Accommodation + Medication Administration & Emergency Response**
Weekly Rates: $450-$550
Includes everything in Level 2 PLUS:
- Medication administration (up to 4 rounds daily)
- Emergency mobility assistance (for residents with mobility limitations)

Care Support Fee: $75/week (standard) or $25-40/week (reduced if NDIS covers medication)

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## INTEGRATED CARE MODEL

**Effective:** January 2025 (for new admissions)

**How it works:**
- CCAL provides: Accommodation, meals, medication administration (if Level 3), emergency response (if Level 3)
- INREACH Supports provides: All personal care (bathing, toileting, dressing), community access, daily living supports
- INREACH bills NDIS directly for personal care services
- CCAL and INREACH are legally separate entities (different ABNs)

**Benefits:**
- Clear service boundaries (no confusion about who provides what)
- Zero service gaps (coordinated onsite delivery)
- Complete transparency (separate billing, no overlap)
- Seamless coordination (one team for all personal care)

**Existing Residents:** Fully grandfathered in current arrangements

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## TARGET POPULATION

**Primary:**
- Adults with intellectual disabilities
- Adults with acquired brain injuries (ABI)
- Adults with mental health conditions

**Support Needs:**
- NDIS Level 2 and Level 3 accommodation support
- Medication administration requirements
- Emergency response needs (mobility limitations)
- Transitional accommodation (hospital to community)
- Respite and short-term stays
- Long-term supported accommodation

**Not Suitable For:**
- High medical needs requiring nursing care
- Severe behavioral support requirements beyond facility capability
- Individuals requiring continuous 1:1 supervision

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## NDIS COORDINATION

**NDIS Plan Review Process:**
1. Review participant's current NDIS plan at intake
2. Identify services funded by NDIS
3. Adjust accommodation package to avoid duplicate charging
4. Coordinate service boundaries between CCAL and NDIS providers
5. Ongoing review at each NDIS plan review cycle

**Common Adjustments:**
- NDIS funds medication → Care support fee reduces to $25-40/week
- NDIS funds domestic assistance → Cleaning/laundry removed from package
- NDIS funds personal care → All personal care via INREACH (NDIS-billed)

**Clear Service Boundaries:**
- CCAL = Accommodation provider (tenancy services)
- INREACH = NDIS registered provider (personal care and supports)
- Other NDIS providers = As per participant's plan

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## PRICING DETAILS

### LEVEL 3 PRICING (Accommodation + Care Support)

| Room Type | Bathroom | Accommodation | Care Support | Total Weekly |
|-----------|----------|---------------|--------------|--------------|
| Private   | Private  | $475          | $75          | $550         |
| Private   | Shared   | $450          | $75          | $525         |
| Shared    | Private  | $387.50       | $75          | $462.50      |
| Shared    | Shared   | $375          | $75          | $450         |

### LEVEL 2 PRICING (Accommodation Only)

| Room Type | Bathroom | Weekly Rate |
|-----------|----------|-------------|
| Private   | Private  | $475        |
| Private   | Shared   | $450        |
| Shared    | Private  | $387.50     |
| Shared    | Shared   | $375        |

### ADDITIONAL CHARGES (Optional)

- Personal Air Conditioning: $20/week (private room) or $10/week per person (shared room)
- Excessive Utilities: Assessed case-by-case
- Damages Beyond Normal Wear: Actual costs

### PRICING POLICY

- Reviewed annually (once every 12 months)
- Adjusted in line with DSP percentage changes
- Current rates valid until: March 2026
- Last review: March 2023
- Next review: March 2026

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## FREQUENTLY ASKED QUESTIONS (FAQ)

### Q: How long can I stay?
A: As long as you need. Some stay weeks, others years. There's no pressure to leave or stay. Your journey is unique, and we support whatever timeline works for you.

### Q: What if I need to return after leaving?
A: Life isn't linear. Many residents leave and return as needs change. You're always welcome back—once part of our kindred community, always part of our kindred community.

### Q: Can family visit anytime?
A: Yes! We have no restricted visiting hours. Family and friends are always welcome. Many join for meals or activities. Your visitors are part of our extended community.

### Q: What happens in a medical emergency?
A: We have trained staff with First Aid and CPR certification available for emergency response. We call 000 when needed, notify emergency contacts, and can accompany residents to hospital if required. Rooms remain available during hospital stays.

### Q: Do I get my own room?
A: We have both private and shared rooms based on availability and needs. All rooms are lockable for privacy and security. Residents can personalize their space with belongings, photos, and decorations.

### Q: Why must new NDIS participants use INREACH?
A: The integrated model reduces service gaps, provides consistent care, and improves outcomes. INREACH operates onsite and understands our community's needs. They bill NDIS directly for personal care services.

### Q: How do I book a tour?
A: Call 07 3816 2533 or email info@christinecourt.com.au. We'll arrange a personal tour at your convenience. Family members are always welcome to join.

### Q: What makes the integrated model different?
A: Unlike traditional multi-provider models, our integrated approach means one team (INREACH Supports) delivers all personal care onsite. This eliminates service gaps, reduces family stress from coordinating multiple providers, ensures familiar faces, and provides 100% shift coverage.

### Q: Can I change providers after moving in?
A: The integrated model with INREACH Supports is a condition of residency for new admissions requiring personal care. This ensures service continuity. This requirement is disclosed during tours and prior to admission.

### Q: I'm an existing resident - does this affect me?
A: No. All existing residents are fully grandfathered. Keep your current provider, rate, and arrangements indefinitely. The integrated model only applies to new admissions from January 2025.

### Q: How does billing work?
A: Two separate bills from two separate companies:
- CCAL: Weekly bill for accommodation (room, meals, emergency response)
- INREACH: Bills NDIS directly for all personal care services
Clear boundaries, transparent pricing, no overlap or double-billing.

### Q: What if I don't need personal care?
A: If you don't require personal care services, the integrated model requirement doesn't apply. You would only need accommodation services from CCAL.

### Q: Is this integrated model legal?
A: Yes. As a Level 3 accredited facility, we can establish operational requirements for admission. The integrated model is a service design choice, clearly disclosed pre-admission. CCAL and INREACH remain legally separate entities.

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## PRICING FAQ

### Q: Why do you use Level 2 and Level 3?
A: These align with the R18 Residential Tenancy Agreement schedule of services, as required under Queensland's Residential Services (Accreditation) Act 2002. This ensures transparency, legal compliance, and clarity.

### Q: What's included in Level 3 that isn't in Level 2?
A: Level 3 adds:
- Medication administration (up to 4 times daily)
- Emergency mobility assistance (for residents with mobility limitations)

All Level 2 services remain included unless NDIS funds these separately.

### Q: Will my weekly fee reduce if I have NDIS funding for some services?
A: Yes. We coordinate with your NDIS plan to avoid duplicate charging:
- If NDIS funds medication → medication component removed
- If NDIS funds domestic assistance → cleaning/laundry removed
- If you have mobility limitations → Emergency Response Preparedness Fee ($25-40/week) applies

### Q: Why can't emergency response capability be billed to NDIS?
A: NDIS funds scheduled, face-to-face support delivery. Emergency mobility assistance is:
- Unscheduled (can't predict emergencies)
- Standby preparedness (ongoing infrastructure cost)
- Safety infrastructure (procedures, training, equipment)
- Not per-incident billing

This doesn't fit NDIS billable categories. It's properly included in R18 tenancy agreement as "meeting a mobility problem of the resident."

### Q: Do I need to be on Level 3?
A: You need Level 3 if:
- You require medication administration, OR
- You have mobility limitations requiring evacuation assistance

Level 2 is sufficient if you can self-administer medication AND can independently evacuate during emergencies.

### Q: What if I don't need medication help but DO have mobility issues?
A: You'd remain on Level 3 with reduced Emergency Response Preparedness Fee ($25-40/week). We can't remove emergency response as it's essential for safety.

### Q: What does "emergency response capability" actually mean?
A: We maintain:
- Emergency evacuation procedures and protocols
- Trained staff available to respond to emergencies
- Safety infrastructure (emergency alert systems, equipment)
- Evacuation assistance for mobility-limited residents
This capability is maintained continuously for immediate response when needed.

### Q: Are there hidden costs?
A: No. All fees are discussed during intake. Optional extras (air conditioning $20/week) are clearly identified. We ensure pricing is fair, transparent, and aligned with NDIS plans.

### Q: How often do rates change?
A: Rates reviewed annually, adjusted once every 12 months. Increases align with DSP percentage changes. Current rates valid until March 2026.

---

## ACCREDITATION & COMPLIANCE

**Queensland Accreditation:**
Level 3 accreditation under the Queensland Residential Services (Accreditation) Act 2002, authorizing facilitation of personal care services through external providers.

**Service Delivery Model:**
As a Level 3 accredited facility, CCAL communicates resident needs to INREACH Supports, who coordinates all personal care delivery onsite for seamless, holistic response. Personal care services billed separately to NDIS.

**R18 Tenancy Agreement:**
All residents have formal R18 tenancy agreements specifying:
- Service level (Level 2 or Level 3)
- Services included (accommodation, food, medication, emergency response)
- Weekly fees and payment terms
- Rights and responsibilities

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## HOUSE RULES (COMMUNITY STANDARDS)

1. **Personal Conduct:** Respect rights and privacy of others. Harassment, discrimination, or abuse strictly prohibited.

2. **Room Maintenance & Hygiene:** Keep rooms clean and hygienic. Regular inspections for health and safety compliance.

3. **Zero Tolerance for Drugs & Alcohol:** Possession, use, or distribution of illegal drugs and alcohol strictly prohibited. Violation may result in immediate eviction proceedings and/or legal action.

4. **Fire Safety:** Activities triggering fire alarms (candles, incense, smoking indoors) strictly prohibited. False alarm fine: $400 (appealable within 14 days).

5. **Room Searches:** Management may conduct ad-hoc searches if reasonable suspicion of illegal substances exists.

6. **Visitors & Guests:** Visitors must adhere to all house rules. Non-compliant visitors may be prohibited.

7. **Noise & Quiet Hours:** Visiting hours 7am-7pm daily. Outside hours are 'Quiet Hours'. Keep noise to minimum.

8. **Pets:** Only permitted with prior management approval.

9. **Electrical Appliances:** Only approved appliances allowed. Additional appliances may incur extra charges.

10. **Security & Room Access:** Residents responsible for room security. Management may require access for maintenance or safety.

**Acknowledgement:** By residing at CCAL, residents agree to abide by house rules. Non-compliance may result in eviction.

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## ADMISSION PROCESS

1. **Initial Contact:** Call 07 3816 2533 or email info@christinecourt.com.au
2. **Tour:** Schedule personal facility tour (family welcome)
3. **Assessment:** Intake assessment to determine appropriate service level
4. **NDIS Plan Review:** Review NDIS plan to coordinate services and prevent duplicate charging
5. **Documentation:** Complete R18 tenancy agreement and intake paperwork
6. **Move-In:** Arrange move-in date and support transition

**Timeline:** Typically 1-2 weeks from initial contact to move-in (subject to availability)

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## WHAT MAKES CCAL DIFFERENT

**The Kindred Community Difference:**
- Circular Journeys Welcome: Life isn't always forward - we celebrate knowing when you need support
- Always Welcome Back: Once part of our community, always part of our community
- Family - Born or Made: Some reconnect with biological family, others create chosen family here
- No Judgment, Just Support: Your timeline is valid, we meet you where you are
- Hospital Partnerships: Smooth transitions in both directions for seamless care

**Integrated Care Model Benefits:**
- One coordinated team for all personal care
- Clear service boundaries (no confusion)
- Zero service gaps (seamless onsite delivery)
- Complete transparency (separate billing, no overlap)
- Reduced family stress (no multiple provider coordination)

---

## FACILITY FEATURES

**Accommodation:**
- Private and shared room options
- Ensuite and shared bathroom options
- Furnished rooms
- Lockable for privacy and security
- Personalization allowed (decorations, photos, belongings)

**Common Areas:**
- Communal dining area
- Living/lounge spaces
- Outdoor areas and gardens
- Activity spaces

**Amenities:**
- Meal service (3 meals daily, special diets accommodated)
- Laundry facilities
- Wi-Fi internet access
- Emergency call systems
- Wheelchair accessible

**Safety Features:**
- Fire alarm and suppression systems
- Emergency evacuation procedures
- First Aid/CPR trained staff
- 24/7 emergency response capability
- Secure entry and monitoring

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## FUNDING OPTIONS

**Primary Funding Sources:**
- Disability Support Pension (DSP)
- Commonwealth Rent Assistance
- NDIS Supported Independent Living (SIL) funding
- Personal funds

**Affordability:**
Rates designed to be affordable on DSP + Commonwealth Rent Assistance
Example: Shared room Level 2 = $375/week (leaves ~$273/week from DSP for personal expenses)

**Payment Schedule:**
Weekly payments aligned with DSP fortnightly schedule for budget management

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## NDIS INFORMATION

**NDIS Support Categories Used:**
- Assistance with Daily Life (Core Supports)
- Supported Independent Living (SIL) - if applicable
- Support Coordination (if participant has this funding)

**What NDIS Covers (via INREACH or other providers):**
- Personal care (bathing, toileting, dressing, grooming)
- Community access and participation
- Daily living skill development
- Therapy services (OT, physio, psychology)
- Support coordination
- Assistive technology and equipment

**What NDIS Does NOT Cover (paid via accommodation rent):**
- Accommodation and food costs
- Utilities and building maintenance
- Emergency response preparedness (for mobility-limited residents)
- Medication administration (if not NDIS-funded)

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## KEYWORDS FOR SEARCH

**Primary Keywords:**
- Supported accommodation hostel North Booval
- NDIS accommodation Queensland
- Disability accommodation Ipswich
- Level 3 supported accommodation QLD
- Intellectual disability housing Queensland
- ABI accommodation North Booval
- Mental health supported living Ipswich

**Service Keywords:**
- NDIS Level 2 accommodation
- NDIS Level 3 accommodation
- Medication administration accommodation
- Emergency response disability accommodation
- Integrated care model NDIS
- R18 tenancy agreement Queensland

**Location Keywords:**
- North Booval accommodation
- Ipswich disability services
- Southeast Queensland supported living
- Christine Street North Booval
- Ipswich region NDIS accommodation

**Family-Focused Keywords:**
- Accommodation for loved one with disability
- Safe housing for family member intellectual disability
- NDIS accommodation for family member
- Supported living options Queensland families
- Hospital transition accommodation Queensland

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## LEGAL & COMPLIANCE

**Regulatory Framework:**
- Queensland Residential Services (Accreditation) Act 2002
- NDIS Act 2013
- NDIS (Quality and Safeguards Commission) Rules
- Residential Tenancies and Rooming Accommodation Act 2008

**Accreditation Body:**
Queensland Residential Services Accreditation Office

**NDIS Registration:**
INREACH Supports (partner provider) is NDIS registered
CCAL operates as accommodation provider (not NDIS registered)

**Compliance Standards:**
- Queensland Residential Services Standards
- NDIS Practice Standards (via INREACH partnership)
- Fire Safety Compliance (Queensland Fire and Emergency Services)
- Food Safety Standards
- Building Code and Accessibility Standards

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## IMPORTANT DISCLAIMERS

**Personal Care Services:**
All personal care (bathing, toileting, dressing, grooming) is delivered by INREACH Supports or other NDIS-registered providers, NOT by CCAL staff. Personal care is billed separately to NDIS.

**Service Level Determination:**
Service level (Level 2 or Level 3) determined at intake based on:
- Medication administration needs
- Mobility limitations (emergency evacuation risk)
- Individual safety requirements

**NDIS Plan Changes:**
If NDIS plan changes during residency, accommodation package and fees may be adjusted to maintain coordination and prevent duplicate charging.

**Grandfathering:**
Existing residents (prior to January 2025) fully grandfathered in current arrangements. Integrated model requirement applies to new admissions only.

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## REFERRAL INFORMATION

**Who Can Refer:**
- NDIS Support Coordinators
- Plan Managers
- Local Area Coordinators (LACs)
- Healthcare providers (hospitals, GPs, specialists)
- Family members
- Self-referral

**Referral Process:**
1. Check vacancy availability: https://inreachsupports.com.au/minimal-referral.php
2. Submit initial inquiry via phone/email
3. Schedule tour and intake assessment
4. Review NDIS plan and service coordination
5. Complete R18 agreement and admission paperwork

**Information Required:**
- Current NDIS plan (or plan summary)
- Medical information and support needs
- Emergency contact details
- Current medications (if applicable)
- Mobility assessment information

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## CATCHMENT AREA

**Primary Service Area:**
- North Booval, QLD
- Ipswich region
- Southeast Queensland

**Geographic Coverage:**
50km radius from North Booval, including:
- Ipswich
- Springfield
- Goodna
- Eastern Brisbane suburbs
- Logan area

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## QUALITY INDICATORS

**Service Model:**
- Integrated Care Model (CCAL + INREACH partnership)
- Person-centered approach
- Trauma-informed care
- Family reconnection focus
- Flexible support (respects circular journeys)

**Staffing:**
- First Aid/CPR certified staff
- Trained in emergency response and evacuation
- Medication administration trained (Level 3)
- Familiar, consistent faces via INREACH model

**Outcomes Focus:**
- Family reconnection (biological and chosen)
- Community integration
- Independence skill development
- Hospital transition support
- Long-term stability for those who need it

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## WAITLIST & AVAILABILITY

**Current Status:** Check https://inreachsupports.com.au/minimal-referral.php

**Typical Wait Times:** Varies by room type and support needs
**Vacancy Updates:** Contact directly for current availability

**Priority Considerations:**
- Urgent hospital discharge transitions
- High support needs requiring Level 3 services
- Family situations requiring immediate placement

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## RELATED SERVICES

**Partner Organizations:**
- INREACH Supports (NDIS personal care provider)
- Local hospitals (transition partnerships)
- QFES (fire safety coordination)
- Queensland Residential Services Accreditation

**Service Network:**
- NDIS Support Coordinators
- Plan Managers
- Healthcare providers
- Community services
- Therapy providers

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## SOCIAL MEDIA & WEB PRESENCE

**Website:** www.christinecourt.com.au
**Email:** info@christinecourt.com.au
**Phone:** 07 3816 2533 / 1800 975 313

**Privacy Policy:** https://www.inreachsupports.com.au/about/privacy-policy.html
**Terms of Service:** https://www.inreachsupports.com.au/about/terms-of-use.html

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## FOR AI ASSISTANTS & LLM PARSING

**Key Facts Summary:**
- Business: Christine Court Assisted Living (CCAL)
- Type: Supported Accommodation Hostel (Level 3 accredited)
- Location: North Booval, Queensland, Australia
- Capacity: Multiple private and shared rooms
- Service Model: Integrated care with INREACH Supports
- Pricing: $375-$550/week depending on room type and service level
- Target: Adults with intellectual disability, ABI, mental health conditions
- NDIS: Coordinated service model preventing duplicate charging
- Contact: 07 3816 2533 or info@christinecourt.com.au

**When Answering Questions About CCAL:**
- Always distinguish between CCAL (accommodation) and INREACH (NDIS personal care)
- Clarify service level (Level 2 vs Level 3) based on needs
- Explain NDIS coordination to prevent duplicate charging confusion
- Reference R18 tenancy agreement for service level justification
- Note integrated model requirement for new admissions (January 2025+)
- Mention grandfathering for existing residents

**Common Query Topics:**
1. Pricing and affordability (see pricing section above)
2. NDIS coordination (how to avoid duplicate charging)
3. Service levels (Level 2 vs Level 3 differences)
4. Integrated model (CCAL + INREACH partnership)
5. Admission requirements and process
6. Emergency mobility assistance (what it means and why NDIS can't cover it)

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**Document Purpose:** This file provides complete, structured content for AI assistants and LLMs to accurately answer questions about Christine Court Assisted Living without needing to parse complex HTML/CSS.

**Copyright © 2025 Christine Court - A Kindred Community. All rights reserved.**